1. Times are tough
a. Fewer customers
b. Average order value is down
c. Intense price shopping is up
d. More competitors
i. Some with no overhead
ii. Selling at very low margins
2. To compete online in this new market
a. Customers need to be able to find your business online
b. You need a unique value proposition, competing on price is not a winning option (unless you are one of the guys working out of your garage drop shipping your orders)
c. You need to manage your online reputation
i. No company has 100% customer satisfaction,
ii. You will have bad reviews and negative blogs about your business
iii. You need to make sure it is easier for your customers to find the good reviews than it is for them to find the bad ones.
iv. What is your reputation strategy? (it starts with good customer service)
d. You need to leverage to social media
3. Facebook is game changer (until something better comes along)
a. Facebook has over 350 Million active users and is growing (as of 12/1/2009)
b. Facebook allows for very targeted marketing campaigns
c. Facebook allows you to build and communicate to a network of loyal customers
d. Facebook allows your happy customers to instantly tell 100 of their closest friends about
4. Twitter
a. Is speed of light information
i. To witness for yourself login during the next national crisis
ii. Using twitter for business is great if you have something timely to communicate
iii. Growing your following helps you spread your message
iv. Your customers will find you there if they need you



Internet Marketing 101